Reception and management of incivilities

Course objectives

• Know your limits, reactions and level of stress.
• Detect and understand the mechanisms of aggression, escalation of violence.
• Be able to observe and anticipate tensions to modulate one's attitude in order to defuse aggressive dissatisfaction.
• Analyze communication practices to identify barriers.

Entrance requirements

no admission requirement

Locations

FACT TRAINING CENTER
Rue de la station, 19
B-1300 LIMAL

or in your company

Required papers for registration

Registration form for individuals - Registration form for company
You have to send this paper by post to Fact Training Center, 19 rue de la Station - 1300 Limal, « to the attention of the reception », or by mail to « reception@factgroup.eu ». Do not forget to enclose the necessary annexes to your registration.

Program

• to know each other well; strengths and weaknesses, improvements, impact on the other.
• Analyze aggression
• Learn basic techniques to defuse a conflict situation.
• Identify risk situations (prevention).
• Role plays and videos.
• Toolbox and good practices in the workplace.

Price

Price per group: 820 €

We included in our price:

Coffee
Snack
Bottles of water
Lunch and drink

* Price exempt from VAT according to article 44 of the VAT code

Further information

Fact Training Center - Service commercial
Rue de la Station 19, 1300 Limal
Phone : 010 418 840
sales@factgroup.be