Develop effective relationships by analyzing emotions

Develop effective relationships by analyzing emotions

Course objectives

  • Develop communication skills, active listening skills and interpersonal skills.
  • Awareness of distortions in communication.
  • Awareness of emotional states.
  • Practice effective behaviors to create a favorable climate.
  • Learn to relativize.

Entrance requirements

no admission requirement


Rue de la station, 19
B-1300 LIMAL

or in your company


  • Become aware of the communication process (circuit, representations, interpretation, nonverbal communication).
  • The importance of observation.
  • Know your interpersonal skills: self-assessment.
  • Recognize and identify emotions: triggers, management, reactions they can induce.
  • Anticipate and manage delicate situations.
  • Know your relationship style.
  • Go from passive, aggressive behavior to assertive behavior.
  • Experiment with active listening during a scenario.


Price per group: 820 €

We included in our price:

  • Coffee 
  • Snack
  • Bottles of water
  • Lunch and drink

* Price exempt from VAT according to article 44 of the VAT code